FIZ AutoDoc Service Team / Helpdesk

Our expert FIZ Karlsruhe staff has long-standing experience in providing information services and literature.

Please contact us:

• by mail:
  
  FIZ Karlsruhe
  Helpdesk
  Hermann-von-Helmholtz-Platz 1
  76344 Eggenstein-Leopoldshafen
  Germany
  
  

• by phone: (+49 7247) 808555
• by fax: (+49 7247) 808259  or
• by e-mail: helpdesk(at)fiz-karlsruhe(dot)de

Service team hours of operation are from: 8.00 a.m. - 6.00 p.m. (CET) Monday - Friday.

    Our services offered free of charge:

• advice and information regarding the various FIZ AutoDoc solutions
• access identifications (LoginIDs, Super User IDs, Administrator IDs)
• assistance in case of administrative, technical, or delivery problems
• training
  
  

    Our services offered at cost:

• manual order processing by experienced librarians (e.g. in case of incomplete or incorrect bibliographic references)
• supply of non-conventional literature
• customizing for integrating FIZ AutoDoc into your corporate intranet or portal