FIZ AutoDoc Service Team / Helpdesk
Our expert FIZ Karlsruhe staff has long-standing experience in providing information services and literature.
Please contact us:
- by mail:
FIZ Karlsruhe
Helpdesk
Hermann-von-Helmholtz-Platz 1
76344 Eggenstein-Leopoldshafen
Germany
- by phone: (+49 7247) 808555
- by fax: (+49 7247) 808259 or
- by e-mail: helpdesk(at)fiz-karlsruhe.de
Service team hours of operation are from: 8.00 a.m. - 6.00 p.m. (CET) Monday - Friday.
Our services offered free of charge:
- advice and information regarding the various FIZ AutoDoc solutions
- access identifications (LoginIDs, Super User IDs, Administrator IDs)
- assistance in case of administrative, technical, or delivery problems
- training
Our services offered at cost:
- manual order processing by experienced librarians (e.g. in case of incomplete or incorrect bibliographic references)
- supply of non-conventional literature
- customizing for integrating FIZ AutoDoc into your corporate intranet or portal