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Privacy Policy

At FIZ Karlsruhe, the customer's right to data security and protection of data privacy is a primary concern. We therefore strictly comply with the data protection laws in the processing of personal data of customers visiting our Web sites.

1. Your consent

Your entering your personal data when visiting our Web sites will be deemed consent to your personal data being processed and used for the performance and handling of the information services you order, as well as for other purposes explained below (in clauses 2, 3, and 6). You have the right to revoke your consent at any time and from then on. However, FIZ Karlsruhe will be entitled to continue to use your personal data for the period of time required for executing still outstanding orders if any.
 

2. FIZ Karlsruhe only asks for specific categories of personal data and uses these data only for specific purposes

In a few areas on our Web sites and online customer support tools, we may request information from you when you

register as a customer
place an order
provide feedback in an online survey
participate in a promotional offer or product test
request an e-mail notification
subscribe to a newsletter, mailing list, etc.
For those and other purposes, we have to ask you for your name, e-mail address, phone number, address and type of business as well as other personal information that is needed for you to register or subscribe to services. Your personal details, or information relating to your orders, will be used only for the specific purposes. Your information will be shared, however, with agents or contractors of FIZ Karlsruhe to the extent necessary to perform the information services you ordered, or render technical support you may need.

Except for the purposes described above, your personal data will not be sold or disclosed to any outside organization for its use in marketing or solicitation without your consent.

If you subscribe to newsletters or mailing lists you will have the right to cancel subscription at any time and have your personal data cleared.

FIZ Karlsruhe will advise you in good time of any anonymous, pseudonym-based, payment and ordering modalities as soon as these are available.
 

3. Log Files, Cookies

FIZ Karlsruhe uses log files containing customer IP addresses exclusively to gather statistical information for aggregate use
analyze general use of our Web sites trace our customers’ movements through our sites in case of malfunctions
carry out IP authentications on special request from our customers. For this purpose, the IP addresses are stored according to the domain, i.e. their localization on a network segment, but not allocated to individual computers, unless the customer expressly requests a more specific user identification and discloses the allocation of IP addresses and users beforehand.
We do not identify our customers or monitor their individual actions. Data analysis as described in clauses c) and d) is subject to the customer’s consent. We do not evaluate our customers’ IP addresses for further purposes.

When using cookies, only those data of the communicating computer (user PC) are stored which are indispensable for the convenient use of our services. If the communicating computer does not accept cookies, some of the selected system functions will not be available.

Alternatively, you can let us know here that you do not want your sessions to be logged.

4. Third-Party Sites

Please note that other Web sites that may be accessed through our sites may request personal data from you. This Privacy Statement of FIZ Karlsruhe applies in no way to third-party sites. Any change from our Web site to other sites will be clearly indicated (by marking further links; by opening a new window with the provider’s URL address).

Please be careful and responsible whenever you are online and protect your STN password or other information against unauthorized third-party access.
 

5. Data Security

FIZ Karlsruhe Web sites have security measures in place to prevent loss, misuse, and alteration of the information under our control, and we use our best efforts to protect your personal data in compliance with the relevant German data protection laws. However, FIZ Karlsruhe cannot fully warrant the security of information you transmit to us, and you do so at your own risk. If you wish, your data will be protected by SSL against unauthorized external access during the transmission.
 

6. Correct/Update and Choice/Opt-Out

If you find factual inaccuracies in your personal data previously transmitted to FIZ Karlsruhe, or in case of changes in your personal details, please send an e-mail to helpdesk(at)fiz-karlsruhe(dot)de or send mail to the following address, indicating the necessary corrections:

FIZ Karlsruhe
Customer Service
Hermann-von-Helmholtz-Platz 1
76344 Eggenstein-Leopoldshafen
Germany

Furthermore, you can opt in on this site to receive occasional e-mail with information about the range of our products and services. Opting out of receiving such communications is possible at any time by sending an e-mail to the address given above (please be sure to include your name and e-mail address in the correspondence), or sending mail to the postal address given above.
 

7. Questions

If you have questions relating for example to this Privacy Statement, your automated personal data file stored at FIZ Karlsruhe, or other Web sites of FIZ Karlsruhe and relevant modalities of access and use, please apply to Webmaster of FIZ Karlsruhe.

(Revised: November 2013)