Privacy Policy

At FIZ Karlsruhe, the customer's right to data security and protection of data privacy is a primary concern. We therefore strictly comply with the data protection laws in the processing of personal data of customers using our online products.

1. Your consent

With the use of our online product you consent that we may process and use your personal data necessary for the operation of the online product. This consent also applies to other purposes explained below (in clauses 3, 4, and 8).

2. Revocation

You have the right to revoke your consent at any time with effect for the future. However, FIZ Karlsruhe will be entitled to continue to use your personal data for the period of time required for executing any outstanding orders.

Please note that in this case we will no longer be able to provide the services listed under items no. 3 a) to f) hereunder. If you have subscribed to a newsletter or mailing list, you may revoke this subscription at any time.

3. FIZ Karlsruhe only asks for specific categories of personal data and uses these data only for specific purposes

On a few web pages and online customer support tools, we may request information from you when you

 a) register as a customer
 b) place an order
 c) provide feedback in an online survey
 d) participate in a promotional offer or product test
 e) request an e-mail notification
 f) subscribe to a newsletter, mailing list, etc.

For those and other purposes, we have to ask you for your name, e-mail address, phone number, address and type of business as well as other personal information that is needed for you to register or subscribe to online products and related services. Your personal details, or information relating to your orders, will be used only for specific purposes. Your information will be shared, however, with agents or contractors of FIZ Karlsruhe to the extent necessary to perform the online products you ordered, or render technical support you may need.

Except for the purposes described above, your personal data will not be sold or disclosed to any outside organization for its use in marketing or solicitation without your consent.

If you subscribe to newsletters or mailing lists you will have the right to cancel subscription at any time and have your personal data cleared.

FIZ Karlsruhe will advise you in good time of any anonymous, pseudonym-based, payment and ordering modalities as soon as these are available.

4. Log Files, Cookies

The end device (e.g. computer, mobile phone, etc.)  you use to access one of our online products is identified by an IP address. In case an authentication is necessary in order to use our online products, we will store the respective user ID. We use log files containing the IP address of your end device and your user-id exclusively to gather statistical information to

 a) aggregate use,
 b) analyze general use of our web sites,
 c) trace our customers’ movements through our sites in case of malfunctions or helpdesk inquiries,
 d) carry out IP authentications on special request from our customers.

For this purpose, the IP addresses are stored according to the domain, i.e. their localization on a network segment, but not allocated to individual computers, unless you or your institution request a more specific user identification and disclose the allocation of IP addresses and users beforehand.

We do not identify our customers or monitor their individual actions. Data analysis as described in clauses c) and d) is subject to your or your institution’s consent. We do not evaluate your IP addresses for further purposes.

When using cookies, we only store those data on your end device which are indispensable for the convenient use of our services. If the end device does not accept cookies, system functions will not be available.

The FIZ Karlsruhe online products use Piwik, an Open Source software for statistical analysis of visitor access. This software also uses cookies. The information about how you use our online product obtained through these cookies is stored on our own servers in Germany. The IP address will be anonymized immediately after processing and prior to storage. You may contact us here and tell us you do not want us to keep a log of your activities on our website. In this case we will store a cookie containing this information on your end device. As long as this cookie is installed on your end device, we will not log any of your visits to our online products made from this end device. Should you use several end devices to access our website (e.g., a computer and a mobile phone), you have to repeat this procedure for each device.

5. Third-Party Sites

Please note that other Web sites that may be accessed through our online products may request personal data from you. This Privacy Statement of FIZ Karlsruhe applies in no way to third-party sites. Any change from our Web site to other sites will be clearly indicated (by marking further links; by opening a new window with the provider’s URL address).

Please be careful and responsible whenever you are online and protect your password or other information against unauthorized third-party access.

6. Data Security

FIZ Karlsruhe online products have security measures in place to prevent loss, misuse, and alteration of the information under our control, and we use our best efforts to protect your personal data in compliance with the relevant German data protection laws. However, FIZ Karlsruhe cannot fully warrant the security of information you transmit to us, and you do so at your own risk. Your data will be protected by SSL against unauthorized external access during the transmission (does not apply to email communication). Some online products also allow unencrypted transmission.

7. Right to be informed

Upon request, FIZ Karlsruhe will inform you in writing or by e-mail which of your personal data are stored with us.

8. Correct/Update and Choice/Opt-Out

If you find factual inaccuracies in your personal data previously transmitted to FIZ Karlsruhe, or in case of changes in your personal details, please send an e-mail to helpdesk(at)remove-this.fiz-karlsruhe(dot)de or send mail to the following address, indicating the necessary corrections:

FIZ Karlsruhe
Customer Administration
Hermann-von-Helmholtz-Platz 1
76344 Eggenstein-Leopoldshafen

Furthermore, you can opt in on this site to receive occasional e-mail with information about the range of our products and services. Opting out of receiving such communications is possible at any time by sending an e-mail to helpdesk(at)remove-this.fiz-karlsruhe(dot)de (please be sure to include your name and e-mail address in the correspondence), or sending mail to the postal address given above.

9. Questions

If you have questions relating for example to this Privacy Statement, your automated personal data file stored at FIZ Karlsruhe, or other online products of FIZ Karlsruhe and relevant modalities of access and use, please apply to helpdesk(at)remove-this.fiz-karlsruhe(dot)de.