At the Helpdesk our team of Scientists from various disciplines will give you detailed answers to all your questions about our products and services.


The Helpdesk will support you with up-to-date information materials and search tips for the databases; workshops designed by STN experts for users with varying levels of knowledge; e-seminars; user get-togethers; and a monthly e-newsletter that provides the latest information.

Our experienced helpdesk team will be pleased to answer your questions on our products and services.

Our helpdesk is available from Monday to Friday from 8:30 a.m. to 5:00 p.m. (CET)


Customer Support

Phone: +49 7247 808 555

E-Mail: helpdesk(at)remove-this.fiz-karlsruhe(dot)de

Please contact us:

Helpdesk-Team (from top left): Bettina Grittmann, Susanne Lutz, Jörg Hermann, Lisa Nied, Renate Hedderich, Britta Scheithauer, Carmen Völker, Sabine Böhmann, Annette Roth